There is nothing more important to us than the health, safety and respect of our community. Our decision making is rapidly evolving with the COVID-19 situation, here’s what we’ve done so far:
- We’re temporarily not accepting returns until further notice, therefore please ensure you are ordering the correct size or colour.
- We’re committing to paying our employees for their scheduled shifts during this pandemic.
- Our website remain open for online orders.
- During this overwhelming time, you may experience order processing and shipping delays. We apologize for any inconvenience. Our Customer Service team remains available to assist you via email.
- New Shipping and Processing Times: (Order processing time 4-10 working days + Shipping time 5-10 days)
- Due to the pandemic, shipping companies have increased their delivery costs which force us to reflect those changes, therefore, the delivery fees you see are just temporary until the couriers return to their normal rates.
- If we run out of stock in an item you purchased or if the product doesn’t pass our quality check, we will refund you immediately for that item.
We’re continuing to follow developments closely to ensure we respect government policy updates and public health guidelines.